Shipping policy

ORDERS AND DELIVERY

• You shall order and pay for products and services using the procedure specified on this website.
• During the ordering process we will let you know when we expect to deliver the products and services to you.
• We are not responsible for delays outside our control. If the supply of products and services is delayed by the supplier, courier or an event outside our control then we will contact you as soon as possible to let you know.
• If you made an address error, this includes, but is not limited to: providing an incorrect address and/or old address, you are fully responsible for the additional shipping or address correction fee charged by the shipping company as well as a fee if we need to fill and process a replacement order.
• You will not be issued a refund/replacement if you mistakenly have your items delivered to the wrong address. No exceptions.
• If you refuse your shipment or reshipment, or despite our reasonable efforts, we are unable to contact you to arrange delivery or collection, the order will have considered a non-authorized return and will attract a restocking fee of 30% of the total order value, plus shipping, convenience and handling charges. This value is deducted from your deposit and the remaining amount is refunded to your account.
• Shipping and delivery charges are not refundable.
• We reserve the right to ship large orders in increments to cut down on expensive shipping costs. Large orders are not guaranteed to all arrive on the same day. We will send updates on anticipated delivery for orders as they are available.